FAQ

  • How soon should I expect my order to ship?

    Most orders ship within a couple of weeks. As a small shop, lead times can vary depending on order volume and production demands, but we’re always working through the queue as efficiently as possible.

    Your order will show as “Pending” while it’s in production — that just means it’s in line and being worked on.

  • What courier is used for international shipping?

    I ship international orders using USPS. USPS will hand your package off to your local courier service once it reaches your country (for example, Canada Post, Deutsche Post, Royal Mail, etc.).

  • I contacted support but haven’t received a response—what should I do?

    I respond to all emails Monday through Friday, typically within 24 hours. If you haven’t seen a reply, please check your spam or junk folder first—email filters occasionally misclassify legitimate business responses.

    If you still don’t see a reply, mistakes do happen. You’re welcome to send a follow-up email, and I’ll get back to you as soon as possible.

  • Does USPS Priority Mail speed up production or move my order ahead in the queue?

    No. USPS Priority Mail is a shipping service, not a production or rush-order service.

    Selecting USPS Priority Mail only determines how the package is handled after it has been completed and shipped. All orders are produced in the order they are received, and selecting a faster shipping method does not move an order ahead of other customers in the production queue.

    I do not offer rush processing.

  • I haven’t received an email confirmation for my order, but I have the order number—what should I do?

    Your order number is your confirmation, and I see every order that comes through. If you haven’t received a separate confirmation email, please check your spam or junk folder—automated emails are sometimes filtered incorrectly.

    You may also notice your order status showing as “Pending” in the system. This simply means the order is pending fulfillment and in the production queue. It does not indicate a problem with your order, and no action is needed on your end.

  • Help! How do I...?

    No worries! We're here to help with your purchase! Please feel free to reach out to us at support at support@blackbirdcontrols.com

    All emails are answered within one business day, often much sooner, Monday through Friday during regular business hours. Emails received over the weekend will be answered on the following Monday