How soon should I expect my order to ship?

Current lead time: About 2 weeks to ship
Updated: 12NOV2025

Your order will show a "Pending" status until it ships, but don’t worry—that just means it’s in the queue and being worked on. If you ever have questions, feel free to reach out!

What courier is used for international shipping?

I ship international orders using USPS. USPS will hand your package off to your local courier service once it reaches your country (for example, Canada Post, Deutsche Post, Royal Mail, etc.).

Help! How do I...?

No worries! We're here to help with your purchase! Please feel free to reach out to us at support at support@blackbirdcontrols.com

I reached out to support, but didn't get a response! Help!

I answer all emails Monday through Friday within 24 hours, so if you haven’t seen a reply yet, there’s a good chance it’s in your spam folder. Email systems aren’t great at recognizing that a legitimate business response isn’t spam, and I’ve had several customers send me the same question daily—even though I replied to every single one. So, please take a moment to check your spam folder.

If you still don’t see anything, mistakes happen! Feel free to send another email, and I’ll get back to you as soon as possible.